HOMETOWN HERO: AMBER HALL

They are there when you need them.  A calm, cool, collected voice on the other end of the line.  911 Communicators are usually the first, First Responders in times of crisis...expertly accessing the situation, keeping callers focused and providing instruction…often in life-threatening situations.  It’s not an easy job and not everyone has what it takes.  Amber Hall has what it takes.  She is good at her job.  She is well-liked and respected by her peers.  But the reason she was nominated for the hometown hero award is for something she does above and beyond the call of duty.
 

In 2011, Amber Hall founded a non-profit named  “Lovie Central”.

Lovie Central loves on the children who live at the Urban Ministries shelter in downtown Durham.

For those of you who don't know....that's the Homeless Shelter.

Most of the kids at the shelter have lived all their lives in places where domestic violence, drugs,  and gang activity are an everyday fact of life.  Their trust has been violated.  Love and acceptance always has strings attached.

That's where Lovie Central comes in.

Twice a year, sometimes more, Lovie Central throws a party at the shelter.  Each child receives a stuffed animal that has a handmade security blanket, a hat, and even a scarf and other extras. They also give them care packages that includes personal hygiene products and even a toy or two.

Through Amber and others who participate in “Lovie Central” these young children learn that there are nice, giving, and loving people who care about them.

Amber gives abundantly of herself and her own resources to love on these kids.  She accepts donations but most of the money to pay for the work of Lovie Central comes straight out of her pocket.

She considers it a small price to pay to be able to go and love on children who so desperately need to know that they are loved.

It is for this reason that Emergency Chaplains is delighted to present the Hometown Hero Award to Amber Hall.  Thank you Amber for everything you are doing for our community and most of all for the unconditional love you show these children.

CELEBRATING OUR TELECOMMUNICATORS!

Each year, the second full week of April is dedicated to the men and women who serve as Public Safety Telecommunicators.  This year it’s April 13-19.  (In Durham, you can send letters of appreciation to Durham Emergency Communications Center, 505 West Chapel Hill Street, Durham, NC 27701.  If it is easier, you can e-mail notes to 911week@echap.org and we will forward those to the center.)

Telecommunicators probably have the least glamorous job in Public Safety.  They are seldom heard by the public and never seen.  Day after day they answer the phones and dispatch help with little fanfare.  The only time they get media coverage is when they make a mistake—and the news hounds jump on that like a dog on a ham bone.

The training process for a new telecommunicator can take up to a year and each month requires a full day of continuing education training.  It’s a lot to learn and a lot to keep up with.

It’s a very stressful job, too.  When answering incoming calls, a telecommunicator is often expected to be psychic—to take screamed, unintelligible words and somehow magically make a police car, ambulance or fire truck show up at a location that is unknown even to the caller.

Chaos is a word well known to every telecommunicator.  It happens most every day.  Sometimes several times in a day.  Some days it happens all day long.

Even a minor wreck on the interstate can cause chaos in the center.  Imagine that 50 people witness a wreck on I-40.  All 50 people call at one time.  25 of them are headed East.  25 are headed West.  None of them know exactly where they are and most don’t even know their own direction of travel. None of the callers currently on the line stopped to check on injuries.  When the ones who did stop and get a chance to call they can’t get through because all the lines are tied up with people telling the communicators what exit they are passing three miles down the road.

On one side of the room there might be several call takers trying desperately to get useful information simultaneously about the same event.  On the other side of the room there might be Police, Fire and EMS units yelling for more information about the location of the very same event the call takers are still working on.

It all happens fast.  One minute things are under control and the next minute it seems as if the world is coming to an end.  But it doesn’t.  The telecommunicators always get the job done and help always arrives.  They never get the thanks they deserve but we at Emergency Chaplains want to give a shout out to our Telecommunicators—our 9-1-1 Operators—they are the best in the world.

We love you guys!  Thanks for being the first in line of our First Responders and THANK YOU for always answering the calls and making sure that we get the help we need, when we need it and where we need it.